You can delete your PowerPump or PTdash account at any time. The process is different depending on which side you're on.
If you're a client (PowerPump app)
You delete your account yourself from the app.
- Open PowerPump and go to Settings.
- Scroll to the bottom, to the Danger section.
- Tap Delete account. Read the warning, then confirm.
- The app clears your data from the phone and asks the servers to remove your remote data.
What gets deleted:
- Your profile, name, and email.
- Your performed sessions, measurements, photos.
- Your questionnaire answers.
- Your chats with any trainer (the trainer keeps their own copy, since they were part of both sides of the conversation).
- Your streaks, personal records, and app history.
You'll be sent back to the login screen. The account can't be recovered.
Export first if you want a copy. Once the account is gone, there's no way to build the export. See Data export.
If you're a trainer (PTdash)
Trainer account deletion is handled by our support team so we can shut down your subscription cleanly and preserve nothing you didn't ask us to. Write to stefano.pozgym@gmail.com with the subject "Delete my PTdash account".
We'll:
- Confirm your identity from the email you used to sign up.
- Offer to export all your client data first, so you don't lose it.
- Cancel the active subscription (no further charges).
- Remove your trainer profile, your client roster, your programs, and your exercises library.
We aim to complete the process within 2 business days of your email.
Nothing to reactivate later
Deletion is permanent. If you change your mind, you can sign up again with the same email — it will be a fresh account.